Questions, answered.
The short version: you say where you're going, it books every leg with the people who run them, and you pay each of them directly.
The basics
What is Manzil?
A travel assistant for everyday India. Tell it "take me to the office" or "take me to my hometown" and it plans the whole journey — auto, Metro, cab, bus, train, flight or stay — books each leg with the supplier, and guides you on the way.
Is it available now?
Not yet. Manzil is launching in India soon: city travel starts with the Delhi Metro, and across India with intercity buses, hotels and domestic flights. Join the waitlist and we'll email you when it's ready.
Is Manzil only for India?
No — it's built for every journey, everywhere. India is where we launch first, because its open payment and transport networks make it the best place to prove the idea. Visitors from the Gulf, Europe and North America see examples from their own region. Join the waitlist with your city; sign-ups decide where we go next.
What does the name mean?
Manzil means destination in Hindi and Urdu, and home in Arabic. You tell it the manzil; it handles the way there.
Which modes does it book?
Metro, autos, cabs and bikes, city and intercity buses, trains, flights and stays. Which suppliers are live depends on your city; we'll show that at launch.
Do I have to talk to it?
No. You can speak or type, in English, Hindi or Hinglish. For your daily trips it usually just suggests the right one and you tap once.
Money
Who do I pay?
The supplier, directly. Each booking shows the supplier and its price, and you approve each one in your own UPI app. We never hold your money.
Does Manzil take a commission?
No. We take 0% from the fare — every rupee goes to the operator and the driver.
How does Manzil make money?
Not from suppliers: we take 0% of the fare. Travellers can pay for Manzil Plus, planned trips carry a small fee shown before you approve, and companies pay for Manzil for Business.
Will I pay anything extra?
Any fee from Manzil is shown before you approve, never added afterwards. Everyday rides cost what the supplier charges.
Can my routine rides pay automatically?
Only if you turn it on. Set up UPI autopay for routine rides like your office cab and Metro, with a monthly limit you choose — one approval a month. Pause or cancel it any time from your UPI app or ours.
How do refunds work?
Each supplier refunds you directly under its policy, back to the UPI account you paid from — usually in 3–5 days. Questions about a refund: support@heymanzil.com.
What it remembers
What does it remember about me?
What makes trips easier: your places (home, office, hometown), how you like to travel (seat, mode, budget) and your routine. You can see all of it in the app.
Who sees my details?
Only the supplier of a booking, and only what that booking needs — a cab gets your first name and pickup point; a bus operator gets your name, ID number and seat preference. The app shows who saw what, and when.
Can I delete it?
Yes. Delete any single thing it remembers, or your whole account, from the app.
On the trip
What happens if my bus or train is cancelled?
It finds the next good option and moves the legs around it — your wake-up, your cab, the message to family. Whether it rebooks on its own depends on what you've allowed: suggest only, ask before paying, or book for you up to a per-trip limit, with 10 minutes to undo.
Can my family follow my trip?
If you choose. You can share a live trip with chosen people and let them know when you've arrived. See Safety.
Who do I contact if something goes wrong?
Write to support@heymanzil.com. For a formal complaint, write to grievance@heymanzil.com.